Prepare your site for connection services

Be prepared for BC Hydro crews

Some factors that are difficult to anticipate can prevent our crews from being able to safely connect electricity as planned. Make sure you follow BC Hydro's requirements for overhead and underground connections and use this list to explore your site's connection preparedness.

If crews can't proceed with the request, call back charges will be applied.


  • Service wires provide sufficient clearance over a house, garage, shed or balcony
  • Wires do not create an aerial trespass over a neighbour's property
  • Trees do not interfere with the service wire


  • The meter base is more than 1 metre (3 feet) from the corner of the building
  • If the site has more than one meter base, the meters are clearly marked (i.e. House & Suite, A & B)

Point of attachment

The point of attachment follows BC Hydro's requirements.  

Safety and ladder use

If crews need a ladder to reach the service entrance:

  • The ladder ratio (4 metres high to 1 metre across) is met when the ladder is up against the building, without creating an aerial trespass over a neighbour’s property
  • The roof mast is located within 45 centimetres (18 inches) from the edge of the roof within reach of the installer’s ladder
  • Stairs do not interfere with ladder use

Other obstructions

  • Service address is vacant
  • BC Hydro crews have clear access to the property (no locked gates, dogs, etc.)
  • The service box or meter base is exposed and accessible