If you've received a Measurement Canada Certificate Expired notification letter from us and want to have a smart meter installed, complete the online form.
In accordance with the Government of Canada's Electricity and Gas Act, electricity meters in service at Canadian utilities, including BC Hydro, are required to have a valid Measurement Canada accuracy seal. Both BC Hydro and Itron are accredited Measurement Canada service providers, and undergo an annual Measurement Canada audit to maintain certification.
BC Hydro's meters must be removed from service when their Measurement Canada accuracy seal expires (known as Time Expired Meters or TEOs), they are part of a failed Meter Sampling Group, or the meter is no longer operational for a variety of reasons.
In 2013 a small number of our residential customers were offered a choice of meter.
Fees for non-standard meters recover the additional costs of adding and maintaining resources, equipment, and systems that were automated by our modern meters from our customers who want a choice. Like all BC Hydro fees, these fees were reviewed and approved by the B.C. Utilities Commission.
If you're a Meter Choices customer and:
- The Measurement Canada certificate expires – customers with meters that need to be replaced will be notified in advance and will have the option of replacing the meter with a standard smart meter or radio-off meter.
- Your bill is estimated - you'll be credited the portion of the fee that covers meter reading.
- You move – you can choose between a radio-off meter and a smart meter at your new home, because we can't relocate legacy meters.
You'll remain eligible to make a choice until you accept a standard meter.
If you have questions about your meter choice not answered here, please email us.