Moving & Electrical Connections
You can submit an online request to open a new BC Hydro account, to move your service or close your account. You can also apply for new service connections or service upgrades.
Moving? Start, stop or move your electrical service
Have your new address ready if you’re moving to a new home or business address. If you’re renting, you’ll also need your landlord’s contact information.
Existing customers can open additional accounts.
New BC Hydro customers
If you're a new customer to BC Hydro and need to open your first BC Hydro account, get started by signing up online.
Cancel my BC Hydro service
To cancel your electrical service, let us know the date you’d like us to close the account at your home or business. If you have a forwarding address, have it ready.
Construction & renovations: Add or modify electrical connections
If you're moving to an address that has an electrical connection, go immediately to start, stop or remove your service.
If you need BC Hydro service at a location that does not have an electrical connection (such as a new condo development, new vacation home or cabin), you will need to apply for a new electrical connection.
You can also submit a request to modify an electrical connection, permanently disconnect service or temporarily disconnect service for construction.
Single residential connections, or renovations
Complete simple requests for a new meter or adjustments to your electrical connection online.
Multi-residential buildings and commercial connections
Connection requests for multi-residential, commercial and industrial buildings are more complex. Get started by calling our connections team.
Industrial connections
Large equipment or load connected loads may require an industrial connection to our transmission or distribution service.
