Late payment and disconnection

If you don't pay your bill by the due date

  • A late payment charge will be added to your account.
  • Your account may require a security deposit.
  • BC Hydro may discontinue electrical service, which can also lead to a reconnection charge. Learn about non-payment disconnections in winter.
  • If you’re a residential customer facing a higher than expected winter bill, give our customer team a call at
    1 800 BCHYDRO (1 800 224 9376).  

Promise to pay late

If you can't pay before your bill is due, you may be able to defer a payment online using MyHydro. Your account must be in good standing and all past payment arrangements must have been met.  

If the amount owing is not paid by the date on your bill, a late payment charge will be applied to your account and your credit rating with BC Hydro may be affected.

Defer a payment

Tell us that you made a payment

If you've made a payment after the due date, you can avoid a disruption of service by providing the details of your payment using MyHydro.

Report a payment

Keeping up with your BC Hydro bills

If your service has been disconnected

Find out the steps to take if your service has been disconnected.