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Scam alert

There has been an increase in reported instances where fraudsters have 'spoofed' our website which includes listing an illegitimate phone number for our call centre in attempt to gain customers' personal information. A reminder that we don't collect credit card or bank account information over the phone and we don't accept payment by cash gift cards or Bitcoin. If you're unsure of the legitimacy of a website or communication that appears to be from BC Hydro, please call us at 1 800 BC HYDRO (1 800 224 9376).

Create a MyHydro Profile

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Profile details

We keep your personal information private. See our Privacy Statement and
Terms of Use for details.

*we can't accept generic addresses (e.g. Please use an individual address (e.g.


Must have a minimum of 7 characters containing at least one letter and one digit. Special characters are allowed. (@, #, etc.)


Privacy Note

Prior to using the following validation process offered by Google, please be aware that Google may collect information based on their data collection policies. Such data may include information like your IP address, browser type, OS version, and the fact that you're dealing with BC Hydro. If you don't want such information to be collected by Google, please do not use this online validation service and, instead, call the 1 800 224 9376.

Create a MyHydro profile to manage your account online.

If you don't already have an account, begin by creating a profile here.


Provide your MyHydro Profile details.


Verify your email address by clicking the link in the confirmation email.


If you have an existing account, link it to your Profile using information from your last bill.*

*New customer? Create a MyHydro Profile to open a new account.

BC Hydro collection of personal information

In order to be able to use many BC Hydro facilities offered online (e.g. MyHydro, Team Power Smart, etc.) you need to establish an online profile with BC Hydro.

To establish a profile, you need to provide BC Hydro with some personal information (i.e. your name and your email address, mobile number, password, and security question and answer). BC Hydro collects this personal information solely for the purpose of establishing and maintaining the profile and enabling you, should you so choose, to access and use the above-named online facilities.

BC Hydro offers these online facilities in furtherance of its mandates under the Hydro and Power Authority Act, the Clean Energy Act, and the BC Hydro Electric Tariff regulated by the BC Utilities Commission under the Utilities Commission Act. If you have questions about the collection of your personal information as described in this notice, please contact BC Hydro's Customer Service at 604 224 9376 or 1 800 224 9376 outside the Lower Mainland.