Business customer resources
We’ve pulled together our most popular business resources to help make it easy for you to manage your account with us. If you need support with any of the services listed here, contact us or reach out to your Key Account Manager.
Your usage & billing
Log in to your online MyHydro account to view your business’ electricity use, view and pay your bills, and manage other account services.
Start, move, modify or cancel your service
If you need to add BC Hydro service at a location that doesn’t have an electrical connection yet (such as a new development), you'll need to apply for a new electrical connection.
Need help with new connections? Contact our Express Connect team at 1 877 520 1355 to follow up on existing requests.
See also: Industrial connections
View our electrical connection fees for the cost of installing overhead or underground service and meters at your business location(s).
Engage with us early and often
If you’re considering a new, large electrical connection project, keep us informed from the start. Engage with an electrical consultant early in the building design/redesign process to ensure adequate space is allocated for electric service requirements.
Then, reach out to your Key Account Manager and/or our design department to share your plans and anticipated timeline. Note that design projects can take up to 18 months to complete.
If we need to add infrastructure such as power lines, poles, and transformers, or increase the capacity of our system so you can receive electric service from us, you may need to pay for an extension.
Standards and safety resources
Programs and incentives for businesses
Explore the programs we offer to support businesses with energy efficiency, electrification and more.