Trouble paying your BC Hydro bill?
If you’re having trouble keeping up with your BC Hydro bills and are falling behind on payments, we’re here to help.
There are a number of programs available to help you get back on track, reduce your electricity costs, and avoid disconnection of your service.
Behind on payments? Please give us a call
If you’ve fallen behind on your BC Hydro bills, the best bet is to start by giving our customer team a call to discuss your situation. There are a number of options available to make things easier.
Give us a call at 1 800 BCHYDRO (1 800 224 9376) for assistance. We’re available Monday to Friday: 7 a.m. to 8 p.m and Saturday: 9 a.m. to 5 p.m.
Experiencing a temporary financial crisis? Apply for help with the Customer Crisis Fund.
Payment plan options
- Catch-up payment plans: If you can’t pay the total amount owing, we can typically offer catch-up payment plans or flexible payment arrangements so that you can pay the overdue amount over time in a series of payments. Your bill will show the status of your catch-up payments and your regular billing amount, so that you’ll know how much is due in your payment plan. To request a payment plan, call our customer team at 1 800 BCHYDRO (1 800 224 9376).
- Auto-pay automatic withdrawals: You can set up pre-authorized automatic withdrawals from your bank account or schedule payments through MyHydro to ensure you don’t fall behind on BC Hydro bills or your catch-up payment plan. Learn more about pre-authorized payments.
- Equal payment plans: Winter bills are typically much higher than the rest of the year, and can be hard to manage. You can spread out the cost of winter bills by paying an equal amount monthly through the year. Learn more about equal payments.
- Defer a payment to a later date: If you can’t pay your bill by the due date, you may be eligible to defer the payment. You may still incur late payment charges. Give us a call at 1 800 BC HYDRO (1 800 224 9376) or request to defer a payment online.
- Alternatives to a security deposit: If you can’t pay a security deposit that’s been assessed on your account, you may be eligible for a different option, such as an account guarantee or a reference letter from another utility. Learn more.
Customer Crisis Fund program for residential customers facing disconnection
Are you experiencing a temporary financial crisis, such as a loss of employment, unanticipated medical expenses, or a death in the family? Are you falling behind on your BC Hydro bills because of it? You can apply to the Customer Crisis Fund for a grant payment to avoid disconnection.
The program is available to residential customers only, for your primary residence:
- Your total amount owing needs to be less than $1,000, and typically you’ll need to have made attempts to make payments.
- Grants are available up to $600 ($500 if your home isn’t heated by electricity) and will be applied directly on your BC Hydro bill against the amount owing.
- You can apply for a grant once per year, and the grant doesn’t need to be repaid. Learn more about the Customer Crisis Fund and how to apply.
Free energy-saving products and advice for lower-income customers
For customers in income-qualifying households, you can receive free energy-saving products that can help you save money on your electricity, water, and gas usage. Reducing your usage can help lower your bills and make it easier to manage your electricity costs.
Some customers are also eligible for a free home assessment and energy-efficient upgrades.