Trouble paying your BC Hydro bill?

COVID-19 Relief Fund program has closed

Please note that our COVID-19 Relief Fund program closed June 30, 2020 and applications are no longer accepted. If you're having difficulty paying your bill, please consider our options below such as a flexible, catch-up payment plan.

If you're having trouble keeping up with your BC Hydro bills and are falling behind on payments, we're here to help.

There are a number of programs available to help you get back on track, reduce your electricity costs, and avoid disconnection of your service.

Behind on payments?

If you've fallen behind on your BC Hydro bills, there are a number of payment plan options available to make things easier.

Experiencing a temporary financial crisis? Apply for help with the Customer Crisis Fund.

Payment plan options

  • Catch-up payment plans: If you can't pay the total amount owing, we can typically offer catch-up payment plans or flexible payment arrangements so that you can pay the overdue amount over time in a series of payments. Your bill will show the status of your catch-up payments and your regular billing amount, so that you'll know how much is due in your payment plan. Log in to MyHydro to set up a catch-up payment plan online, or request a plan by calling us at 1 800 BCHYDRO (1 800 224 9376).
  • Defer a payment to a later date: If you're a residential customer and can't pay your bill by the due date, you may be eligible to defer the payment. You may still incur late payment charges. Request to defer a payment online or give us a call at 1 800 BC Hydro (1 800 224 9376).

Other payment programs that can help

  • Auto-pay automatic withdrawals: You can set up pre-authorized automatic withdrawals from your bank account or schedule payments through MyHydro to ensure you don't fall behind on BC Hydro bills or your catch-up payment plan. Learn more about pre-authorized payments.
  • Equal payment plans: Winter bills are typically much higher than the rest of the year, and can be hard to manage. You can spread out the cost of winter bills by paying an equal amount monthly through the year. Learn more about equal payments.
  • Alternatives to a security deposit: If you can't pay a security deposit that's been assessed on your account, you may be eligible for a different option, such as an account guarantee or a reference letter from another utility. Learn more.

Avoid a service disconnection

  • Pay your bill by the due date. The due date can be found in the top right corner of your bill. If you have an online account you can opt to receive a bill reminder email 5 days before your bill is due.
  • If you know you won't be able to pay your bill on time, you may be able to defer a payment. If you have a MyHydro account you can defer a payment online or by calling our customer service team at 1 800 BC HYDRO (1 800 224 9376).
  • If no payment is received by the due date, a late charge of 1.5% per month will be added to your account for unpaid amounts of $30 or more. We will then attempt to contact you by phone, mail, or email to remind you to pay. If no action is taken we may disconnect your electricity service.
  • If you make a late payment, report the payment online or by calling our customer service team.

Customer Crisis Fund program for residential customers facing disconnection

Are you experiencing a temporary financial crisis, such as a loss of employment, unanticipated medical expenses, or a death in the family? Are you falling behind on your BC Hydro bills because of it? You can apply to the Customer Crisis Fund for a grant payment to avoid disconnection.

The program is available to residential customers only, for your primary residence:

  • Your total amount owing needs to be less than $1,000, and typically you'll need to have made attempts to make payments.
  • Grants are available up to $600 ($500 if your home isn't heated by electricity) and will be applied directly on your BC Hydro bill against the amount owing.
  • You can apply for a grant once per year, and the grant doesn't need to be repaid. Learn more about the Customer Crisis Fund and how to apply.

Free energy-saving products and advice for lower-income customers

For customers in income-qualifying households, you can receive free energy-saving products that can help you save money on your electricity, water, and gas usage. Reducing your usage can help lower your bills and make it easier to manage your electricity costs.

Some customers are also eligible for a free home assessment and energy-efficient upgrades.

Learn more about conservation programs for income-qualifying customers.