Meter Choices customers – request for smart meter

General information

You should submit this form to request a new meter only if:

  • You are a current Meter Choices customer and;
  • You received a Measurement Canada Certificate Expired notification letter from us and you want a smart meter installed.

To make sure we're billing you correctly, we have to measure your electricity use accurately and ensure we meet the federal accuracy standards set by Measurement Canada.

Every BC Hydro meter has a seal on the back that identifies when the meter must be removed from service according to Measurement Canada standards. The Measurement Canada certification on the meter at your property has expired and must be removed from service.

Meter exchanges usually take place Monday to Friday between 8 a.m. and 6 p.m. and occasionally on Saturday and Sunday.

All our installers are fully qualified and carry photo ID. You don't need to be home, but there'll be a brief outage lasting about one minute. The installer will knock on your door before starting work.

Providing unrestricted access to our equipment is a service requirement, so a failed installation fee of $65 will be charged if our installer can't complete the work because they can't access our equipment.

If there may be issues accessing the BC Hydro meter on your property, do not use this form. Please call us at 1 800 409 8199. We're available Monday to Friday from 8 a.m. to 4 p.m.

 

Yes, I would like to have a smart meter installed.
This request can only be submitted by the BC Hydro account holder.

Please review the form below and make sure all required information is provided.

All form fields with an * are required.

The personal information you provide on this form will only be used to process your request for a smart meter. BC Hydro collects and uses this information in accordance with the provisions of the Hydro and Power Authority Act and BC Hydro’s Electric Tariff, regulated by the British Columbia Utilities Commission (BCUC).

BC Hydro may contact you using the information provided in order to confirm or collect missing information required to exchange your legacy meter for a smart meter. If you have any questions on how your information is handled, contact customermetering@bchydro.com.

I have read and understand the General information and how my personal information will be used.