Electrical Connections

Electrical connections during COVID-19

Our field crews are continuing to support critical electrical connection needs, but we’ve suspended some work to minimize customer impact and keep our employees and contractors safe. Learn about changes to our operations here. Thank you for your patience.

Get the information you need to prepare for and to request a connection.  

Moving? Start, stop or move your electrical service

If you're moving to an address that has an electrical connection, go immediately to start, stop or move your service.

Single-residential connections

Multi-residential & commercial connections, extensions & customer owned poles

New electronic payment options

As of April 29, 2019 you'll be able to make design deposit and construction payments online or in person through your financial institution. Learn more.


Technical info for engineers, contractors and developers

Attaching to BC Hydro poles, towers and ducts

Get assistance with attachment projects to qualified transmission and distribution structures. Read more.


Specialized connection services

Changes to electrical connection operations due to COVID-19

To stay safe during the ongoing COVID-19 situation, we’re adjusting some of our operations related to electrical connections and outages. We’re continuing to manage new customer connections through our normal processes, but some work will take longer than usual. We won’t be completing any work that would require outages to other customers. Thank you for your patience.

New business

Contact our business & economic development team to learn how to get connected to our clean electricity grid, anticipated electricity costs and possible options for where to locate. Read more.

Call before you dig

To avoid serious danger to workers, it's important to know what services are buried in or near your worksite. Visit BC One Call, or call 1 800 474 6886, for information about the underground services on your worksite, and to learn where it's safe to dig.