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Electrical service connections

Get the information you need to prepare for and to request an electrical connection.  
 

Moving? Start, stop or move your electrical service

If you're moving to an address that has an electrical connection, go instead to start, stop or move your service.
 

Electrical connection requests

Learn how connections work and how to get started.

Connection requests

Before starting a request, learn about the two main types of electrical connection services we offer, and which one to use.

Express connections

Discover what’s involved in a basic electrical connection project. See the process, costs and how to prepare your site.

Design connections

Learn how our designers help you plan, prepare and execute complex electrical connection projects. See the process, costs, and payment options.

We've applied to update our connection costs

 
We filed an application with the B.C. Utilities Commission for changes to our distribution extension policy to help streamline upgrades and reduce the cost of connecting new customers. For more details, see our current rate design activities.

Returning customers or contractors: Manage requests

Request new or modified electrical connections for residential, multi-residential, commercial, or industrial projects online through MyHydro. If you don’t have a MyHydro profile yet, create one first.

Log in to submit requests, check project status, share documents and more.

Start a request       Manage existing requests

Specialized connection services

Large load connections

 
Learn about connecting large loads to the distribution (≤ 35kV) or transmission (> 35kV) systems.


Self-generation

Designed for homes and businesses that generate electricity (up to 100 kW) for their own use. Must use a clean or renewable energy resource.

Street lighting services

Learn about street lights that we maintain, and street lights that belong to local municipalities, Indigenous Nations or others.

Customer equipment maintenance and replacements

Voltage conversion

 
A BC Hydro initiative to convert parts of our distribution system to a higher voltage.

Technical info for engineers, contractors and developers

New business

Contact our business and economic development team to learn how to get connected to our clean electricity grid, anticipated electricity costs and possible options for where to locate. Read more.
 

Call before you dig

To avoid serious danger to workers, it's important to know what services are buried in or near your worksite. Visit BC One Call, or call 1 800 474 6886, for information about the underground services on your worksite, and to learn where it's safe to dig. 
 

Be aware of energized power lines

To avoid electrical contact and accidents near your worksite, see our safety information to learn more about working in and around energized power lines. For additional information, you can also visit WorkSafeBC Guidelines.