COVID-19 Relief Fund

The COVID-19 Relief Fund program closed June 30, 2020. Applications are no longer accepted.

COVID-19 resulted in financial hardship for many of our customers, particularly those that experienced job loss, had to close their businesses, or were otherwise unable to work. To support our customers, we provided the COVID-19 Relief Fund.

The fund was available from April 1 to June 30, 2020 and it provided eligible residential and small business customers with three months of financial relief on their BC Hydro bill. The program is now closed.

 

Already applied?

We're processing all applications that were submitted by June 30. If you haven't heard from us yet, we'll contact you via email once we've made a decision about your application.

 

What if I'm still having trouble paying my bills?

If you've fallen behind on bill payments we encourage you to set up a flexible, catch-up payment plan by calling our customer service team at 1 800 BCHYDRO (1 800 224 9376).

For residential customers who were facing disconnection

We have stopped disconnections for non-payment during this time. However, if you had overdue payments and were facing disconnection prior to any additional financial hardship that arose from COVID-19, you may be eligible for a Customer Crisis Fund grant up to $600.

 

Learn more about bill help.