Get to know your bill

Understanding the various features of your bill can help you identify key information you need, and ways to better manage your energy usage.

 

Your bill, explained

 

 

Understanding payments

If your account is up to date you'll see what you owe and when it's due. This section also indicates what's due immediately for overdue accounts, as well as current charges.

If you've selected auto-pay for your payments we'll let you know the amount due, and when it'll be withdrawn.

 




   

Important highlights for your bill

The bill highlights section summarizes key information including your billing date range, payments made, and other key details.





 

Electricity usage table

A key element to managing your electricity usage is to track it over time. This section shows up to a year of data, and allows you to see whether you're using more or less energy compared to the year before. This section also shows other key details specific to your rate.

 




   

Meter reading

Find the information you need to understand your meter reading. We'll also indicate when to expect your next meter reading. If you've selected our equal payment plan, this is where you'll find your tracker and your annual review date.





 

Bill details

Review a breakdown of your electricity usage charges, including your Basic and Energy Charges, taxes, and more.

 


Learn more

Yes, all you need is to link your account to your profile at MyHydro. This linked account will also allow you to go paperless, and easily access up to three years of your historical bills that can be downloaded and saved.

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Keeping an eye on your electricity usage allows you to spot patterns and identify ways to save.

Each bill you receive includes graphs that indicate your electricity usage. And with a MyHydro account, you can access a suite of tracking tools that provide detailed electricity use by month, week, day, and even hour.

Residential bills include our Step 1 and 2 tracker. Did you know that with MyHydro, you can opt in to email alerts when your electricity use is halfway to reaching Step 2, and when you've reached it? Learn more about the Residential Conservation rate.

You can access up to three years of your previous bills by selecting Bill & payment history in the blue box at the top of the View bill page in MyHydro. If you haven’t already linked your account to your MyHydro profile, you'll need to do that first.

We'll never send you an email or text message with a link to receive a refund. Unfortunately, fraudsters are continuing to impersonate BC Hydro by sending out phishing emails and texts offering refunds. If you receive one of these, don't click the link. You can report any fraudulent texts or emails you receive to your local police department and the Canadian Anti-Fraud Centre at 1 888 495 8501.

If you receive a suspicious phone call from someone claiming to represent BC Hydro, hang up and call 1 800 BCHYDRO (1 800 224 9376) to verify the call. Phone spoofing technology can make incoming calls appear as though they're legitimately coming from us, so it's always better to hang up and call us back to confirm.

Remember, we won't text, email, or phone to ask you for any banking or account information. Protect yourself and share this message.

 

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