Get to know your bill
Understanding the various features of your bill can help you identify key information you need, and ways to better manage your energy usage.
Your bill, explained
If your account is up to date you'll see what you owe and when it's due. This section also indicates what's due immediately for overdue accounts, as well as current charges.
If you've selected auto-pay for your payments we'll let you know the amount due, and when it'll be withdrawn.
Important highlights for your bill
The bill highlights section summarizes key information including your billing date range, payments made, and other key details.
Electricity usage table
A key element to managing your electricity usage is to track it over time. This section shows up to a year of data, and allows you to see whether you're using more or less energy compared to the year before. This section also shows other key details specific to your rate.
Keeping an eye on your electricity usage allows you to spot patterns and identify ways to save.
Each bill you receive includes graphs that indicate your electricity usage. And with a MyHydro account, you can access a suite of tracking tools that provide detailed electricity use by month, week, day, and even hour.
Residential bills include our Step 1 and 2 tracker. Did you know that with MyHydro, you can opt in to email alerts when your electricity use is halfway to reaching Step 2, and when you've reached it? Learn more about the Residential Conservation rate.
We'll never send you an email or text message with a link to receive a refund. Unfortunately, fraudsters are continuing to impersonate BC Hydro by sending out phishing emails and texts offering refunds. If you receive one of these, don't click the link. You can report any fraudulent texts or emails you receive to your local police department and the Canadian Anti-Fraud Centre at 1 888 495 8501.
If you receive a suspicious phone call from someone claiming to represent BC Hydro, hang up and call 1 800 BCHYDRO (1 800 224 9376) to verify the call. Phone spoofing technology can make incoming calls appear as though they're legitimately coming from us, so it's always better to hang up and call us back to confirm.
Remember, we won't text, email, or phone to ask you for any banking or account information. Protect yourself and share this message.
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