Get to know your bill
Our improved system ensures you continue to receive reliable and accurate billing for years to come. Understanding the various features of your bill can help you identify key information you need, as well as ways you can better manage your energy usage.
Your bill, explained
If your account is up to date you'll see what you owe and when it's due. This section will also indicate what is due immediately for overdue accounts, as well as current charges.
If you've selected auto-pay for your payments we'll let you know the amount due, and when it'll be withdrawn.
Important highlights for your bill
From the billing date range, to payments, due dates, and other key details, discover the information you need in this summary.
Electricity usage table
A key element to managing your electricity usage is to be able to track it over time. You'll be able to view up to a year of data, and see whether you are using more or less energy compared to the year before. We'll also highlight other key details specific to your rate.
At a glance
With each bill you will receive graphs that indicate your electricity usage. With a MyHydro account, you'll have access to a suite of tracking tools that provide detailed electricity use by month, week, day, and even hour.
Residential bills include our Step 1 and 2 tracker. You can also set up alerts and we'll email you when your electricity use is halfway to reaching Step 2. Learn more about the Residential Conservation rate.
If you have a consolidated account, you can view your bills online by logging in to your MyHydro account. Here, you can view, save and share your bill as a PDF.
You'll also receive email billing notifications when your bill is ready.
We'll never send you an email or text message with a link to receive a refund. Unfortunately, fraudsters are continuing to impersonate BC Hydro by sending out phishing emails and texts offering refunds. If you receive one of these, don't click the link. You can report any fraudulent texts or emails you receive to your local police department and the Canadian Anti-Fraud Centre at 1 888 495 8501.
If you receive a suspicious phone call from someone claiming to represent BC Hydro, hang up and call 1 800 BC HYDRO (1 800 224 9376) to verify the call. Phone spoofying technology can make incoming calls appear as though they're legitimately coming from us, so it's always better to hang up and call us back to confirm.
Remember, we won't text, email, or phone to ask you for any banking or account information. Protect yourself and share this message.
MyHydro has been mobile optimized, so you can easily see your account, track your electricity use, and view your bill on your mobile device.
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